The Forge Shopping Centre

The Fragrance Shop – Store Manager

About The Fragrance Shop

Established in 1994, The Fragrance Shop is known for its passionate and innovative
nature within the fragrance industry, and we are the UK’s largest, independent fragrance
retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and
accessible for all, and we showcase over 130 luxury Fragrance brands in our stores
200+ nationwide and online! The Fragrance Shop are on the lookout for a passionate,
ambitious and experienced Store Manager to join our company!

Role Overview
Responsible for total store results, the Store Manager role is to take ownership of the
stores’ performance in relation to profitability, and overall customer satisfaction. With a
main focus on improving and maintaining an outstanding customer service, you will also
communicate with a motivational leadership style as you will be accountable for
coaching, educating and inspiring a team of consultants and Assistant Manager who will
run the store as your deputy. In addition, you will also maintain operational procedures
for a smooth and consistent day to day running.

Key Responsibilities
 Lead and motivate store team to achieve store sales targets and KPI’s.
 Develop plans and local initiatives to improve the store’s performance and
contribution to the overall company results.
 Manage a team of consultants by training, coaching, delegating and empowering
them to provide excellent customer service in a welcoming environment.
 Take a lead role in resolving complex customer queries.
 Ensure the highest level of product knowledge is attained and demonstrated in
the store team.
 Communicate effectively with Area Manager and/or Head Office and cascade to
the store, acting as a link in the chain of communication.
 Ensure that all products are presented/displayed to their best advantage,
following guidelines.
 Actively promote the company and the store in the local shopping centre.
 Ensure that all products are correctly coded, priced and correct POS is used at all
 Establish efficient operating standards to ensure that all operating costs are kept
within budget and that shrinkage is kept to a minimum.
 Be accountable for implementing legislation regarding security and Health and
 Maintain standards of discipline, rules and regulations in regards to recruitment,
training, performance reviews, grievances and disciplinary procedures.
 Ability and eagerness to learn by studying relevant training materials, and to
share expertise within the team.
 Play an integral role in ensuring the store is plentiful with stock levels, and also to
maintain commerciality in line with company procedures.
 Awareness of analysing and interpreting data, to facilitate planning and future
forecasting for sales.
 Carry out any reasonable tasks as requested by Area Manager or Regional
 All the above to be carried out in a timely, efficient and cost effective manner.
 Flexibility to work evenings and weekends.

Required Experience
 Educated to GCSE level or equivalent.
 Business related qualification.
 A minimum of 2-3 years of experience in a management role.
 Working with store KPI’s and towards store targets
 Visual merchandising and commercial awareness to impact business knowledge.
 Flexibility to include evenings and weekends.

Required Skills
 Customer service focused
 Adaptable with a ‘can do’ attitude
 Strong communication and interpersonal skills
Package Details
 Competitive rate of pay
 Merchandise discount
 Exciting store incentives
 Training and development programmes
 Progression pathways

**Due to the high volume of applications that we receive, we are regrettably not able to
respond to every one. If you have not heard from us within two weeks of your application
please assume that on this occasion you have not been successful.

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