The Forge Shopping Centre

Happy New Year

December 2019

Happy New Year!! We hope that our amazing customers had a fabulous Hogmanay and wish you all the best for the New Year.

Thank you for your continuous support, and we are looking forward to seeing you in 2020!

2019 was an excellent year for The Forge Shopping Centre and Team Forge. We have photographed our highlights of 2019 to remember what this year has brought us.

  • My Dentist opened in January 2019.
  • Chris received 100% on his mystery shopping visit.
  • Colin received his Customer Service Excellence badge.
  • Caroline received her Customer Service Excellence badge.
  • Stephen received his Customer Service Excellence badge.
  • Team Forge donated £5.5K to Glasgow Children’s Hospital Charity.
  • Vicki had her beautiful baby girl, Stella.
  • Team Forge was awarded with their customer service excellence award. Achieving 92.08% in the mystery shop.
  • Specsavers opened their new refurbished store.
  • EE opened their new refurbished store.
  • Cineworld celebrated trading for 30 year at The Forge.
  • 15 members of Team Forge took part in the Kiltwalk raising funds for Glasgow Children’s Hospital.
  • Jane from Desire received her Customer Service Excellence badge.
  • Stephen received his Customer Service Excellence badge.
  • Amy received her Customer Service Excellence badge.
  • Angel Brow Lounge celebrated trading at the Forge for 8 years.
  • The Forge participated in part of Scotland’s first ever national art trail – Oor Wullie’s BIG Bucket Trail also hosting 12 mini Oor Wullies decorated by Schools in our local area.
  • The Forge won Best Shopping Complex at the 2019 Glasgow Awards.
  • Scott received his Customer Service Excellence badge.
  • Team Forge the achieved a fantastic 94.01% in the recent mystery shop. Showing yearly increased scores due to hard work and commitment.
  • Jamie received his Customer Service Excellence badge.
  • Robert received his Customer Service Excellence badge.
  • Laura received her Customer Service Excellence badge.
  • Michael received his Customer Service Excellence badge.
  • Both Willie and Jimmy received their Extra Mile award for staff who go the extra mile in their jobs daily.
  • Freddie received his Customer Service Excellence badge.
  • John received his Customer Service Excellence badge.
  • Margaret received not only 1 x 100% in her recent mystery shopper visit but 2!! And was awarded with her 100% badge and award.
  • Our retailers took part in CSEI training. Which led to Marwa from Clarks, Samantha from Eternity, Nicole from Yankee, Mel from Yankee, Shahid from Smartfix, Lynne from The Perfume Shop, Roxy from Costa, Annice from Costa and Jim from Asda receiving their Customer Service Excellence Awards.
  • Laura received 100% in her mystery shop and was awarded with her 100% badge and award.
  • What New York Wears opened a new store.
  • Stewart Travel won “Top Jet2 travel agent out of Glasgow Airport” award.
  • Team Forge achieved the largest Christmas Gift Appeal to date helping over 1000 families.
  • Jamie started his new position as Operations Supervisor being promoted from a Controller.

Thank you, Team Forge, you work tirelessly to make the Centre run daily and we hope that 2020 will be as fun and successful as 2019.

Happy New Year!

#makeitforge #unforgettable #teamforge #happynewyear #ourcustomersarethebest